November 9th (Reporter Yu Mingjun) “Do you not look at the dishes, did you spill them on me?†At noon yesterday, when Mr. Wang was eating at a Sichuan restaurant in the city, he was given a stomach instead of food. gas. Mr. Wang's dish came up for nearly half an hour before he got a napkin and waited 10 minutes for a napkin. “The main reason is that there are too few attendants and it’s too difficult to recruit people,†explains Mr. Zou, the person in charge of the restaurant. Because of the long-term lack of recruits, Mr. Zou desperation, had to help their relatives to help, the quality of service is also impossible to talk about.
Status quo: Restaurants are hard to work with
"There are several waiters and waiters of this shop, male or female, aged 20 to 25 years old, and have a monthly salary of 1,200 yuan." Walking in the street, such recruitment advertisements are dizzying. It is understood that although the monthly wages of many restaurant-recruited waiters are much higher than before, there are still few candidates. Many restaurant owners are struggling to recruit waiters.
Some small and medium-sized restaurants have to hire new people without any service experience or help relatives at home because they cannot recruit people. Hotels with larger scales also encountered "labor shortage" because of the shortage of waiters and the mutual excavation between peers. Meng Meng, a manager of a large-scale catering industry in Laishan, said that the newcomers are hardly trained to be mature, but they were actually taken away by their peers. Catering industry service personnel frequently "job-hopping", under the vicious cycle, reducing the overall quality of the waiter.
In the eyes of Meng, it is increasingly difficult for restaurant waitresses to be difficult to recruit. If restaurants do not want to retain waiters, “no food†will become a bottleneck restricting the development of the city's catering industry.
Reason: Work is not respected
What are the reasons for the shortage of catering service workers in the city? During the interview, the reporter learned that salary is not the most important issue. “In recent years, despite the increase in the salaries of the waiters, the waiters lacked perfect labor protection, and their hard work was not respected. They were unwilling to choose this profession after the 80s and 90s as the only child.â€
After graduating from Xiao Zhang Technical School, who was born in 1985, he waited several months at a hotel in Laishan District and decided to resign. In his view, "Although the monthly salary of 1200 yuan is enough to support oneself, the waiter has a low social status and a limited development prospect." In contrast, he hopes to find a promising job. The salary is lower and acceptable. .
During the interview, the reporter learned that today's waiters have changed the traditional concept of employment and are no longer satisfied with working life. They begin to learn how to manage themselves and adjust their positions. At the same time, some restaurants did not sign labor contracts with the waiters, and the treatment of the waiters for pensions, medical care, work-related injuries, welfare, etc. could not be implemented, which was also the reason for the waiters to be difficult to recruit.
Weapon: Let employees see the future
In order to retain employees, many catering companies in the city have made many attempts, among which there is no lack of measures to improve the treatment of waiters, but a temporary solution cannot be taken.
“Although the salary increase can temporarily leave service personnel behind, it is not a long-term plan. Moreover, due to cost issues, companies cannot continue to raise their salaries. Today’s post-80s and post-90s have higher and higher levels of education and pay more attention to personal prospects. The development and the realization of personal value, therefore, in order to retain employees, in addition to improving the salary, social security, etc., the company should also charge and train its employees so that employees can see the future.†Ms. Zhang Qian, an expert, said in an interview with reporters.
To this end, some catering companies in the city have also issued some countermeasures. The person in charge of a large-scale catering industry in the city said: “The company has introduced new regulations this year. After the employees have worked for three years, they are qualified to compete for management personnel, so that the waiters feel hopeful.†Insiders believe that in the face of difficulties in recruitment, companies In addition to considering the employees' comprehensive wages and benefits, we must consider providing them with opportunities for training and development, creating a good employment environment for them, and creating a sense of belonging for them to attract and retain grassroots service workers. It is worth mentioning that the public should give more respect to the waiters for better service.